Garage door repair
Broken spring. Cable off the drum. Most fixed same day.
Most Roanoke Valley service calls get handled same-day. Your call goes to the owner, not a call center. You'll get a straight answer and a real ETA, not a window.
What we repair
Almost every failure on a residential door.
If it moves or makes noise, we've probably seen it. Here's the short list of what a typical service call covers.
- Broken torsion & extension springsThe most common failure. Replaced as a matched pair so the door stays balanced.
- Cables, drums, and rollersFrayed cables, jumped drums, and seized rollers all get swapped on-site.
- Panels, hinges, and bracketsDented panels and bent hardware replaced with Amarr-matched parts where possible.
- Off-track doorsReset, re-tensioned, and checked for the root cause so it doesn't happen again next month.
- Opener and logic-board issuesCovered in detail on our Opener Repair page. Often diagnosed during the same visit.
- Weather seals and bottom gasketsRodent damage, sun-cracked rubber, drafts. A 15-minute fix most of the time.
Why Ferguson's
Why call Ferguson's for repairs.
Owner on the other end of the phone
When you call, you reach Tyler Ferguson. No dispatcher, no scripts, no being transferred.
Same-day on most repair calls
Roanoke Valley coverage with a stocked truck. Spring breaks and cable failures get handled the day they happen.
Straight quote before work starts
You see the price before we turn a wrench. No surprise upsells. If the door doesn't need replaced, we won't tell you it does.
8+ years, Class A licensed
Virginia Class A contractor, BBB A+, fully insured. The same crew you'd want working on your own house.
How it works
Four steps from call to closed garage.
Inspect & diagnose
We show up with a real ETA, look at the full mechanism, not just the obvious failure, and find the root cause.
Quote on the spot
Written estimate before work starts. Parts, labor, all in. No phone calls back to the shop.
Repair the same visit
95% of service calls are fixed in a single trip. Springs, cables, rollers, and common parts live on the truck.
Warranty it
Parts carry their manufacturer warranty; our labor is covered too. If something we touched fails, we come back.
What affects the cost
Why repair quotes vary, and how ours stay fair.
We can't publish one price for 'garage door repair' because no two failures are alike. Here's what changes the number on your estimate. Every estimate is free.
What broke
A single spring is one kind of job. A spring plus bent track plus torn cable is another. We price the real scope, not a worst-case.
Parts availability
Common parts ride on our truck. Color-matched panels or specialty opener boards may add a day or two.
Door age & type
Older hardware sometimes needs adjacent parts swapped at the same time to hold the repair. We flag this before we start, not after.
Access & timing
Tight garages, after-hours calls, and commercial access affect labor. Standard residential calls in daylight hours are always the cleanest.
Roanoke Valley neighbors, in their own words.
What customers say
“My car was stuck in my garage and I had been bumming rides for the last couple of days. I called and spoke to Tyler. His customer service skills were top tier. He was at my home and had repaired my garage within 2 hours of me calling him. He had my garage fixed (replaced two coils) within 30 minutes of being there. Excellent work. Excellent customer service.”
“Outstanding. Diagnosed and resolved our garage door issue in 1.5 hrs. Cable snapped on our door and the door would not close completely. The team did a fantastic job resolving this!”
“The team came out and fixed just the problem instead of trying to upsell me. Very professional and knowledgeable about their products and services.”
Repair questions we actually hear.
Have a question that isn't here? Call (540) 293-0197 and you'll get a straight answer.
Is it safe to use the garage door with a broken spring?
How much does a typical spring replacement run?
Do you replace springs as a pair, or one at a time?
My door is 20+ years old. Is it worth repairing?
Do you work on doors you didn't install?
Other things we handle
Maintenance & Tune-ups
Catch the next failure before it strands you. Annual tune-ups cover springs, cables, balance, and alignment.
Emergency Service
After-hours, weekends, or stuck-in-the-garage calls. 24/7 dispatch routed to the owner.
Opener Repair
Motor burned out, logic board fried, remotes gone dead. Diagnosed and fixed on the first trip.
Repair in Salem, VA
In Salem? Same same-day service, 15–20 minutes from our shop. Springs, cables, and doors off track.
Repair in Christiansburg, VA
New River Valley covered too, with regular I-81 service runs to Christiansburg and Montgomery County.
Let's get it fixed.
Call the owner directly. You'll get a real ETA, a real price, and most repairs wrapped up the same day.